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Frequently Asked Questions – Data Destruction and IT Disposal

1. We are not sure which equipment has data, can you advise?

Yes, we are happy to conduct a site visit and advise which equipment carries a risk of data breach. We can also compile an inventory to enable us to give an accurate quote on the work required.

 

2. Can you shred items on-site?

Yes, if we can get our shredding truck into your car park or garage then we can undertake shredding within your building perimeter, if not then we will park in the closest public unloading bay. We always invite clients to monitor the shredding process giving you total confidence that all items have been destroyed.

 

3. Our security policy states that we cannot allow data carriers to leave our premises in their current form, what do you offer to solve this problem?

Galaxy offers a bolt on degaussing service inside of your building at your desk. Our degausser is a portable device which uses a electromagnetic energy field to erase a hard drive or tape in seconds. The process obliterates any data held on the device rendering it completely unusable. Once this is complete we then remove the data carrier from the building and into our shredding truck. Using our 2 step degaussing and shredding service removes the risk of any data loss during transportation from your premises.

 

4. What standard do you shred to?

Galaxy operate an industry leading hard disk shredder; our process is fully compliant with British Standard EN15713. Our tape disintegrator can granulate tape media into sub 6MM size fragments.

 

5. What size disks and tapes can you shred?

Both 2.5 & 3.5” disks. We cater for all tape sizes (DLT, LTO, DDS, MagStar) and the old reel to reel tapes. The Reel to reel tapes need to be broken down and disassembled before shredding the data.

 

6. Can you shred any other data carrying items?

Yes, Galaxy also shreds Mobile phones, Cd-rom, USB memory, staff key cards, RSA Tokens, flash drives, microfilm and other small items that contain sensitive data.

 

7. Do you offer a certificate of destruction?

Yes, Galaxy does offer a comprehensive audit of all destroyed and recycled items as standard. We scan serial numbers (and asset tags if present) on all devices and shredded items.

 

8. What happens to the shredded material?

We operate a 0% to landfill policy and all shredded items are recycled at our WEEE compliant recycling partners in both the Channel Islands and UK.

 

9. What happens to the redundant IT equipment collected?

As an ITAD specialist, Galaxy offer a full IT hardware recycling service. Ask us to find out more.

 

10. Do you comply with ISO standards?

We hold the following certifications and we are regularly audited to make sure we continually meet these standards.

ISO 9001 is a Quality Management System with a systematic and process driven approach to managing the business. It is designed to support the company in ensuring that Galaxy meets and exceed the needs of our customers, whilst delivering a consistent level of quality and satisfaction.

ISO14001 is an Environmental Management System that provides a systematic and process driven approach to controlling those aspects of our business that has a significant impact on the environment. The system makes business owners and managers be more aware of their environmental responsibilities, including legal and regulatory accountabilities, and being able to manage and control the associated risks.

BS EN15713 Is a Secure Destruction of Confidential Material System that provides a framework of key conditions to be adhered to by Galaxy when destroying confidential information on behalf of our customers. The standard includes a number of conditions such as specific sizes to shred to, and how the destruction is monitored and controlled, as well as the following core aspects: